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Microsoft 365 Copilot

logo-copilot.png

AI Assistant to Boost Productivity

Benefits
Copilot in Microsoft 365 apps
License pricing

Microsoft 365 Copilot is an AI-powered virtual assistant designed to boost employee productivity and integrated into Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams and others. Using the corporate data it is authorized to access, the AI assistant helps teams find and analyze information faster, work with documents, spreadsheets and presentations, make informed business decisions and automate repetitive tasks.

Copilot Chat is an AI-powered chat that draws on information from the web and is available to all Microsoft 365 licensed users at no extra cost. Copilot Chat helps employees search for information, create content, analyze files and perform everyday work tasks.

Copilot Chat provides basic AI capabilities, but companies that need advanced AI assistant features for working with corporate data should consider upgrading to Microsoft 365 Copilot.

Reasons to upgrade from Copilot Chat to Microsoft 365 Copilot:

  • ability to use corporate data to complete tasks in accordance with access permissions and security policies;
  • advanced Copilot security and management capabilities;
  • priority request processing instead of standard processing;
  • access to analytics on Copilot usage and its impact on business;
  • integration with Microsoft 365 apps such as Outlook, Teams, Word, Excel and others;
  • access to advanced reasoning agents such as Researcher and Analyst;
  • ability to create custom AI agents in Microsoft Copilot Studio.

Advantages of Microsoft 365 Copilot over other AI assistants:

  • integrates with the Microsoft ecosystem, enabling users to work within a unified environment;
  • draws on work data to complete tasks in accordance with user access permissions and security policies;
  • is powered by leading LLMs and allows users to switch between them;
  • protects corporate data, intellectual property and the personal data of the company’s employees and customers;
  • offers fixed-price access with no token-based charges;
  • provides access to built-in AI agents and the ability to create custom AI agents for Microsoft 365 apps.

Using natural-language text prompts, the AI assistant Microsoft 365 Copilot can perform multistep tasks directly in documents, spreadsheets and presentations while keeping users in control of all changes made.

Microsoft 365 Copilot features in Microsoft 365 apps

Word

  • Summarizing information from one or more documents and answering questions about their content
  • Generating images from text prompts
  • Converting text into structured tables
  • Creating text from scratch, editing it and restructuring existing material
  • Adapting the tone of content to a specific target audience or task

Excel

  • Analyzing and summarizing data, identifying patterns and generating data-driven forecasts
  • Performing calculations and creating formulas based on text prompts
  • Validating data and correcting errors
  • Automatically performing predefined repetitive tasks
  • Creating and editing tables, charts and graphs directly in your workbook

PowerPoint

  • Converting text documents into professional presentations
  • Generating designs based on the company’s corporate template
  • Creating and updating slides based on text prompts
  • Creating images and other visual elements
  • Quickly summarizing presentations and answering questions about their content

Teams

  • Automatically taking notes during meetings and capturing key points, decisions and next steps
  • Generating meeting recaps, summarizing discussions and content shared on screen
  • Finding relevant information across Microsoft 365 documents, presentations, emails, calendars and chats without leaving Teams
  • Drafting, translating, proofreading and adapting messages to the selected communication style

Outlook

  • Automatically analyzing incoming messages and identifying their priority level (high, normal or low)
  • Summarizing email threads and highlighting key points
  • Drafting emails in the required tone and style based on the context of previous correspondence and information about your organization
  • Intelligent meeting scheduling and calendar event creation
  • Assistance in preparing for upcoming meetings by summarizing key information, materials, emails and chats related to the meeting

OneDrive

  • Finding relevant information across multiple OneDrive files without having to open them
  • Comparing documents and quickly identifying key differences between them
  • Summarizing documents and generating key takeaways for a quick overview of their content
  • Creating audio summaries of Word documents, PDF files and transcribed Teams meeting recordings

Microsoft 365 Copilot Licensing

Innoware is an official Microsoft partner authorized to sell Microsoft 365 Copilot licenses.

Microsoft 365 Copilot Business
$21.00

per user/month with an annual subscription
price shown excluding tax

Buy now

✓ Up to 300 users
✓ Microsoft 365 Copilot in Word, Excel, PowerPoint, Outlook, Microsoft Teams and other Microsoft 365 apps
✓ AI chat powered by Work IQ
✓ Reasoning AI for research and data analysis
✓ Pre-built Microsoft AI agents, including Researcher, Analyst and Facilitator
✓ Analytics for evaluating Copilot adoption, usage and business impact
✓ Ability to choose an LLM model
* A separate Microsoft 365 for Business license is required

Microsoft 365 Copilot
$30.00

per user/month, paid annually upfront
price shown excluding tax

Buy now

✓ All Microsoft 365 Copilot Business features
✓ Unlimited number of users
✓ Creation, customization and management of AI agents in Microsoft Copilot Studio
✓ Enterprise-grade security, privacy and compliance
* A separate Microsoft 365 for Business / Microsoft 365 for Enterprise license is required

Practical Microsoft 365 Copilot capabilities for boosting the efficiency of business teams

Customer Service

Analyzes customer requests, identifies the core issue, provides recommendations for resolving it and suggests response options.

Summarizes incoming emails and flags critically important messages.

Creates FAQs and updates the knowledge base using information from previous customer interactions.

Analyzes support specialists’ performance metrics and identifies additional training needs.

Summarizes meetings and calls with customers, capturing key issues, decisions and next steps.

Sales

Analyzes customer interactions throughout the entire sales cycle and identifies the best next steps to successfully close the deal based on internal and publicly available data.

Creates personalized emails, sales proposals and presentations based on meeting notes and previous communication with leads.

Prepares tender responses based on the customer’s requirements and the documentation provided.

Creates scripts for initial calls with potential clients.

Helps handle customer objections.

Marketing

Generates ideas for preparing news, articles and social media posts.

Helps create, edit and translate content in line with the brand voice.

Creates images, illustrations and other visuals for the website and social media.

Transforms data from market reports and company performance metrics into practical insights and strategic recommendations.

Helps prepare plans and presentations for webinars and offline events.

Analyzes the competitive landscape, gathers customer insights and helps develop market entry strategies (AI agent Researcher).

HR

Creates job descriptions and generates interview questions.

Summarizes candidates’ CVs and interview notes.

Helps employees find answers to their questions in corporate documents.

Creates training materials for employee onboarding.

Helps communicate appropriately and professionally in challenging work situations.

Helps update corporate policies.

Provides analysis of recruitment process efficiency, employee turnover and DEI metrics, as well as a comparison of compensation levels with market rates (AI agent Researcher).

Finance

Transforms raw numerical data into clear reports, presentations, dashboards and insights.

Creates training materials to help users quickly learn how to work with new accounting systems.

Analyzes contract terms and suggests updates.

Gathers information about competitors and compares their product capabilities to support informed pricing decisions.

Creates forecasting scenarios and instantly detects budget discrepancies.

How to prepare for Microsoft 365 Copilot implementation?

1

1. Explain the business value of implementing Microsoft 365 Copilot to company executives and employees.

2

2. Build a culture of professional development within the company, organize internal training or engage an external partner.

3

3. Establish security policies, structure and digitize the corporate data that Microsoft 365 Copilot will have access to.

4

4. Identify the company’s business processes in which Microsoft 365 Copilot will be used and establish measurable KPIs to evaluate the effectiveness of its implementation.

Frequently asked questions about Microsoft 365 Copilot

How does Microsoft 365 Copilot help boost business efficiency?

Microsoft 365 Copilot helps automate repetitive tasks, find and analyze corporate information faster, create text documents and presentations, process emails and summarize meetings. The integration of the AI assistant with Word, Excel, PowerPoint, Outlook, Teams and other Microsoft 365 apps enables employees to save time, make data-driven decisions faster and focus on truly important business tasks.

To start using Microsoft 365 Copilot in Microsoft 365 apps, you need to purchase:

To purchase a Microsoft 365 Copilot Business or Microsoft 365 Copilot license, contact Innoware, a Microsoft partner authorized to sell Copilot licenses, by phone at +971588894591 or by email at info@innoware.ae.

Microsoft 365 Copilot includes built-in Enterprise Data Protection (EDP). With EDP:

  • Copilot follows established access permissions and security policies, respects existing sensitivity labels and provides each user with access only to the corporate information they are authorized to view;
  • your corporate data is isolated from the data of other organizations and remains within your Microsoft tenant;
  • your prompts, Copilot responses and corporate data are not used to train AI models.

* A green shield icon confirms that Enterprise Data Protection (EDP) is applied to the chat.

Yes! Starting August 1, 2026, small and medium-sized businesses can access a free trial of Microsoft 365 Copilot Business to explore the capabilities of Microsoft’s AI assistant. The Microsoft 365 Copilot Business trial is available for 30 days for up to 25 users per organization.

The trial allows companies to test Copilot on real business tasks, identify processes where it boosts daily efficiency and assess the value of scaling AI across the organization.

The offer is available to companies currently using Microsoft 365 for Business licenses: Microsoft 365 Business Basic, Microsoft 365 Business Standard or Microsoft 365 Business Premium.

For companies that decide to continue using Copilot after the trial period, Innoware will help with the migration to Microsoft 365 Copilot Business by providing support with licensing, security configuration and user training.

Innoware consults companies on how Copilot can be used in business, helps select and purchase Microsoft 365 Copilot licenses, creates and configures AI agents based on each company’s needs, integrates them with existing business solutions and trains users to work with the AI assistant. For a consultation, contact our specialists by phone at +971588894591 or by email at info@innoware.ae.

Microsoft 365 Copilot integrates with Word, PowerPoint, Excel, Outlook, Teams, OneDrive, SharePoint, Microsoft Loop and other Microsoft 365 apps, allowing users to access AI directly while working with documents, spreadsheets and presentations without leaving these apps.

AI agents are intelligent assistants designed to meet specific user needs and integrated with a company’s business solutions. They help teams complete tasks faster and more efficiently, automate routine processes, find and summarize information and answer users’ questions.

Microsoft Copilot Studio is a low-code platform that enables companies to create AI agents using natural language or a graphical interface, as well as configure and manage them.

An effective prompt consists of four key elements:

Goal: clearly state the result you want to achieve, such as summarizing information, creating a draft or analyzing data.

Context: explain who the target audience is, why you need the result and who is involved in the process.

Source: tell Copilot where to find the required information (for example, in a specific file, email thread or website).

Expectations: specify the requirements for the response format, length and style (for example, a bulleted list, up to 200 words or a professional tone).

Microsoft-Logo-scaled.png

What businesses say about using Microsoft 365 Copilot

“Approximately 70% of our Microsoft 365 Copilot users reported increased productivity. Tasks like identifying, processing and sharing the right information are completed 29% faster. Users caught up on missed meetings nearly four times faster and reduced email handling time by 64%. We have people doing things that they previously thought they couldn’t. With Copilot as a guide, our people have ventured out and built new skills. They feel empowered to experiment.”
George Konstantelos
George KonstantelosGroup Digital Transformation Director at HELLENiQ ENERGY
Learn more about HELLENiQ ENERGY’s transformation with Microsoft 365 Copilot
“Our finance team uses Microsoft 365 Copilot to generate detailed reports in minutes, a task that used to take significant time to compile in our weekly bulletin. Employees who used to spend hours on manual tasks can now complete them in minutes with Microsoft 365 Copilot. This provides efficiency gains, which we estimate translates to 5,000 hours saved monthly across our workforce.”
Yigit Yeldan
Yigit YeldanDigital Transformation Manager at Tüpraş
Learn more about Tüpraş’s transformation with Microsoft 365 Copilot
“Employees were already seeing AI tools emerge and looking for ways to use them. We knew we had to provide a secure, sanctioned solution – otherwise, they would’ve found their own workarounds. Because Copilot is built on services we already trust [Microsoft 365 E3 – Ed.], it was much easier to make the case for our cybersecurity team. Our staff reported a boost in task efficiency and saved up to two hours a week with Microsoft 365 Copilot. In an organization of our size, that alone justified the investment, and adoption has only grown since, likely pushing those numbers even higher.”
Marek Janeček
Marek JanečekChief Information Officer at Prague Airport
Learn more about Prague Airport’s transformation with Microsoft 365 Copilot
“I don’t search for things the way I used to. I go straight to Copilot first now. Since Copilot works across all my meetings, emails, files, and chats, it gives me what I’m looking for immediately. I’m saving hours and hours each day. It’s changed how I work.”
Pulkeshi Jape
Pulkeshi JapeVP, Data & AI Product Management at PepsiCo
Learn more about PepsiCo’s transformation with Microsoft 365 Copilot
“What I love most is that I don’t have to switch between apps; Copilot is just there when I need it. Because it’s connected to my files and calendar, it feels personal and intuitive, like it really understands my work and helps me move faster.”
Femke Teunissen
Femke TeunissenTax Reporting and Strategy Associate at PwC
Learn more about PwC’s transformation with Microsoft 365 Copilot
“We use Microsoft Teams for internal communication, and Word and Excel for regular tasks, so integration of an AI assistant with office software is an extremely attractive concept. With Copilot, using GenAI is simple, without switching between screens or worrying about system integration. It’s simple for the staff to use, and it’s easy for the IT system team to manage and control, which is a major advantage.”
Makoto Suzuki
Makoto SuzukiQuality & Process Management Unit General Manager at CRESCO LTD
Learn more about CRESCO’s transformation with Microsoft 365 Copilot
“I can easily turn a Word document into a PowerPoint presentation. What used to take a day or two, I can now do in an hour, delivering exceptional results every time. That’s a huge lifesaver when I’m pushed for time to deliver a presentation for the board.”
Lungile Mashele
Lungile MasheleEnergy Specialist at Public Investment Corporation
Learn more about Public Investment Corporation’s transformation with Microsoft 365 Copilot
“It used to take us at least a week to prepare documents, like requests for proposals and quotations. Now, we can do it in a day or faster. When preparing various documents, Copilot often suggests potentially overlooked clauses, enabling us to be more thorough. We've also received feedback that our company-wide correspondences sound and look more professional, thanks to Microsoft 365 Copilot’s assistance.”
Maisa Bakhesh
Maisa BakheshTeam Leader of Infrastructure, Security, Business Continuity and Communication at Petrochemical Industries Company
Learn more about Petrochemical Industries Company’s transformation with Microsoft 365 Copilot
“I love watching the way our sales, marketing, and engineering teams are using this to really make sure they’re more productive and spending time on the things that they need to do versus getting distracted by anything else. Copilot is magic at work.”
Ryan Asdourian
Ryan AsdourianExecutive Vice President and Chief Marketing Officer at Lumen Technologies
Learn more about Lumen Technologies’ transformation with Microsoft 365 Copilot
“Copilot certainly helps me to connect with clients’ business more quickly and write more impactful copy about how we can add value and impact. I can answer questions in a more informed manner more quickly and stand out from the other agencies that might also be pitching for that piece of work. My outreach has become significantly stronger. The conversations I’m having now are more closely aligned with my clients' needs and I'm able to leverage the best of Kantar.”
Dan Parkes
Dan ParkesSenior Director of Business Development at Kantar
Learn more about Kantar’s transformation with Microsoft 365 Copilot

For more information about Microsoft 365 Copilot capabilities, a consultation on Microsoft 365 Copilot license selection and purchase, as well as user training on working with the AI assistant, contact our specialists by phone at +971588894591 or by email at info@innoware.ae

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